Privacy Policy
JFTT Capital Pty Ltd (ABN 60 696 268 416), trading as Vitalé Haus, is committed to protecting your privacy and handling your personal and health information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information such as your name, date of birth, email address, phone number, address, and booking/payment details.
To provide services safely, we may also collect sensitive health information, including medical history, current medications, allergies, treatment notes, and relevant script/pathology information.
When you use our website, we may collect technical information such as your IP address, browser/device details, website usage, and cookie/analytics data.
How We Collect Information
We collect information through website forms, online bookings, consultations, intake forms, phone/SMS/email communication, social media, and in-person interactions.
We may also collect information through newsletter subscriptions, cookies, and website analytics.
Why We Collect Information
We collect and use your information to assess treatment suitability, deliver services safely, manage bookings and payments, maintain client records, communicate with you, improve our services, and meet legal/regulatory obligations.
Where permitted, we may also use your information for marketing communications.
How We Share Your Information
Vitalé Haus may share your personal or health information only where necessary to provide services safely and lawfully, including with:
- Treating clinicians, prescribing practitioners, and authorised healthcare providers involved in your care
- Booking, payment, and secure administration platforms used to deliver our services
- IT, hosting, and operational service providers who support our systems
- Government, regulatory, or law-enforcement bodies where required by law
We do not sell, rent, or trade your personal information.
Overseas Disclosure
Some service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve performance, understand website usage, support security, and deliver relevant communications.
You can control cookies through your browser settings. Disabling cookies may affect some website features.
Marketing Communications
If you opt in, we may send service updates, wellness information, and promotional offers.
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
Data Security and Retention
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain information only as long as required for clinical, legal, and operational purposes, then securely delete, destroy, or de-identify it where appropriate.
Access and Correction
You may request access to the personal information we hold about you and request correction if it is inaccurate or out of date.
To submit a request, contact: info@vitalehaus.com.au
You may also contact us on +61 466 888 031
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the current effective date.